Web Accessibility Law: What UK Businesses Must Know

When you build a website, you’re not just creating a digital brochure—you’re opening a door. And web accessibility law, a set of legal requirements ensuring digital spaces are usable by people with disabilities. Also known as digital accessibility standards, it’s not optional if you serve customers in the UK. If your site can’t be used by someone with a screen reader, color blindness, or limited motor control, you’re not just excluding people—you’re risking legal action under the Equality Act 2010.

This isn’t just about being nice. Courts in the UK have ruled against businesses whose websites weren’t accessible—even small shops and local service providers. The WCAG, the global standard for web accessibility. Also known as Web Content Accessibility Guidelines, it gives clear rules: text must be readable, buttons must be clickable with a keyboard, videos need captions, forms need labels. These aren’t suggestions. They’re benchmarks. And they’re tied to real consequences: lawsuits, fines, and damaged reputation.

What does this mean for you? If you use tools like CRM platforms, online training systems, or digital marketing software—tools covered in many of the posts below—you’re already part of this equation. A poorly designed form in your CRM? A video course without captions? A checkout page that won’t work with voice commands? These aren’t just user experience issues. They’re legal risks. The Equality Act 2010, UK law that protects people with disabilities from discrimination in services, including websites. Also known as disability rights legislation, it applies to every business serving the public, no matter how small.

You don’t need to be a tech expert to get started. Start by testing your site with free tools like WAVE or Axe. Ask someone who uses a screen reader to navigate your site. Fix the obvious issues: missing alt text, low contrast, unlabelled buttons. These aren’t fancy upgrades—they’re basic hygiene. And they’re the first step toward compliance.

The posts below cover real-world examples of how businesses handle digital compliance—from GDPR data rules to CRM platforms and training systems. You’ll find practical guides on what to fix, how to check it, and why it matters. No theory. No fluff. Just what works.